EP 2: Handling Tough Conversations through Compassionate Communication with Diane Salter

Here’s a little secret. Nurses can be very cruel to each other.

In this episode, Diane Salter, Bullying and Incivility Content Expert at the Healthy Workforce Institute and Director of Surgical Services at a Pennsylvania Hospital talks about handling difficult conversations with employees, dealing with disruptive behaviors, and creating a healthy work environment, particularly in a healthcare setting. She discusses the importance of addressing difficult issues with effective communication strategies and fostering a workplace culture of kindness and professionalism.

Listen to this episode to learn some tips on navigating difficult conversations!

Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/