In Part 2 of a two-part episode, Dr. Rob Orman joins Dr. Andrea Austin to discuss the profound changes in emergency medicine, the importance of intentional joy, and powerful coaching frameworks that help physicians navigate reactivity and complexity. Rob shares a powerful passage from his book Supernormal about the Drama Triangle, discusses career ownership versus renting, and offers insights on redesigning medical education with mindfulness and awareness at the center.

This episode is filled with immediately applicable tools for clinicians, leaders, and anyone seeking to create space in high-stakes moments.

They discussed:

How emergency medicine has changed profoundly since COVID
Finding and creating joy in medicine through intentional practices
Owning vs. renting your career
The Drama Triangle and staying “above the line”
Cognitive empathy and declining invitations to drama
Powerful reset phrases: “Good.” and “I wish it wasn’t this way, but it is this way.”
Redesigning medical education with meditation and listening skills
Coaching tools that translate from one-on-one sessions to clinical practice

🩺 About the Guest

Dr. Rob Orman is a physician coach, author, and former emergency physician with two decades of clinical experience. He is the author of Supranormal: A Field Guide for the Impossible Job, which helps physicians recover from burnout, navigate conflict, and build sustainable careers. He hosts the top-ranked podcast Stimulus, co-founded Guidewire Coaching, and previously hosted Essentials of Emergency Medicine. Rob also served as technical advisor on the Emmy-winning HBO series The Pit.

🔗 Resources Mentioned

🔑 Top 3 Key Takeaways:

Own your career, don’t rent it: Treat your professional life with the care and investment you’d give something you truly own. This mindset shift leads to greater fulfillment and intentional growth.
Step outside the Drama Triangle: Awareness of victim, villain, and hero roles allows you to respond with discernment and compassion instead of reactivity, creating better outcomes for patients, teams, and yourself.
Build awareness and the pause: Whether through meditation, simple phrases, or reflective practices, creating space between stimulus and response is one of the most powerful skills a physician can develop.

🩺 About the Host:

Dr. Andrea Austin is a board-certified emergency physician, educator, and passionate advocate for system-level change in healthcare. As the creator and host of Heartline: Changemaking in Healthcare, Dr. Austin brings curiosity, compassion, and bold honesty to conversations with leaders who are challenging the norms and reshaping medicine from the inside out.

With decades of experience in high-pressure clinical environments, Andrea has seen firsthand the cracks in the system—and the people working to repair them. Whether she’s mentoring residents, speaking on national stages, or recording with a fellow disruptor, she centers one theme: change doesn’t happen in isolation. It happens heart to heart.

💫 About the Show:

Heartline: Changemaking in Healthcare isn’t just a podcast—it’s a pulse check on what’s possible.

Hosted by emergency physician and educator Dr. Andrea Austin, Heartline features conversations with healthcare leaders, innovators, and quiet disruptors who are challenging the way things have always been done.

Each episode explores real stories of change—from redefining leadership and communication, to reimagining systems built on burnout and hierarchy. This is a space for truth-telling, for asking better questions, and for reconnecting with the reason we all got into medicine in the first place: to make it better.

This isn’t about perfection. It’s about progress—with heart.

Follow Your Heartline and transform healthcare today!

🎓 Upcoming Events & Opportunities

🔥 ⁠⁠⁠⁠Recalibrate: Group Coaching for Physicians⁠⁠

Starting 2026, I’ll be co-leading Recalibrate with psychologist and coach Sharee Johnson. This 6-month group coaching program supports physicians in rediscovering mindfulness, meaning, and wholehearted practice. I'm an alum myself—this program transformed my career. Learn more and enroll here, and please share with colleagues who may benefit.⁠⁠

Heart of Medicine in Uluru, Australia

o Join us for this incredible one of a one-of-a-kind event in the heart of Australia at one of our most spectacular locations—Voyagers Resort in Central Australia in 2026.

o Learn from some of the world's medical leaders in compassionate care, and how heart-centered healthcare can empower and heal healthcare workers and their patients.

o For: Doctors, Nurses, Allied Health Clinicians, Healthcare Leaders,
Coaches and Supervisors of Medics, Patient Advocates and all healthcare workers.

o When: 29-31 July 2026
Where: Voyages Ayers Rock Resort, Central Australia

Women in Medicine Summit | Chicago, Sept 24-26, 2026⁠⁠

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🎧 Thanks for tuning into Heartline: Changemaking in Healthcare!

🌟 Learn more and book a free discovery call today at ⁠⁠andreaaustinmd.com/coaching⁠⁠.

Stay connected and keep making a difference:

✅ Subscribe to the ⁠⁠Heartline newsletter⁠⁠ for insights into reclaiming your well-being as a healthcare professional, improving teams around you, and transforming the system.

📱 Follow us on social: ⁠⁠Instagram⁠⁠, ⁠⁠LinkedIn⁠⁠ & ⁠⁠YouTube⁠⁠

📚Discover Dr. Austin’s book Revitalized: A Guidebook to Following Your Healing Heartline.

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